Shipping & Delivery Policy

Akropol Tekstil San. Tic. Ltd. Şti. is committed to delivering your orders safely, quickly, and carefully. Below you will find information regarding order dispatch, delivery process, shipping costs, and all other shipping details.

1. Order Preparation Time

All orders are prepared and shipped within 1-3 business days . This timeframe may vary slightly during peak campaign periods.

For custom-made products, the preparation time may be 3-5 business days due to the production process.

2. Shipping Company

Shipments are made via our contracted courier company.

  • MNG Cargo (Standard shipping)

Shipping company may change; up-to-date information can be found on the order page.

3. Shipping Fee

  • Standard shipping costs are indicated during the ordering process.
  • Free shipping may be available for purchases above a certain amount (this may vary during promotional periods).
  • Shipping costs may vary depending on the size of personalized products.

4. Delivery Time

After your order is shipped, the average delivery times are:

  • Within Istanbul: 1-2 business days
Lunivalove.com is not responsible for delays caused by the shipping company. However, our customer service can assist you with all your support requests.

5. Things to Consider During Delivery

  • If the package shows any signs of damage such as crushing, tearing, or opening on the outside during delivery , a report must be filed with the delivery person .
  • Photos of damaged products must be sent to lunivalove@gmail.com within 24 hours.
  • The user is responsible for products received without a delivery receipt.

6. Incorrect/Missing Product Shipment

In rare cases, due to high order volume or technical errors, missing or incorrect products may be shipped.

  • Lunivalove.com will cover all shipping costs for incorrect or incomplete orders.
  • The replacement or exchanged product will be prepared and reshipped as quickly as possible.

7. Delivery Process for Personalized Products

For products requiring name printing, special notes, added photos, or custom designs, the production process may take longer than for standard products.

Preparation time: 3–5 business days
Shipping time: Standard delivery times apply.

Personalized products cannot be canceled once production has begun.

8. Shipment Tracking

Once your order is handed over to the shipping company, you will receive the tracking number via SMS and email. You can then track your shipment online using this number.

9. Undeliverable Orders

  • The address is incomplete or incorrect.
  • The recipient is not at the specified address,
  • Ignoring shipping messages

In these cases, the package is held at the cargo branch and then sent back to Luniva.

An additional shipping fee may apply to reshipment requests.

10. Communication

For any shipping and delivery issues, please contact us.

Company Name : Akropol Textile Industry and Trade Ltd. Co.
Address: Maltepe Mah. Yedikule Çırpıcı Yolu Sk. No:1/137 – Zeytinburnu, Istanbul
Phone: 0850 309 10 29
Email: lunivalove@gmail.com

Effective Date: